• Voice and text chatbots
  • Efficiently handle customer service questions (hours, locations, products, options, etc.)
  • Make appointments, orders, returns, etc. through text/voice dialogs
  • Brand engagement through fun/friendly conversation in social media
  • Internal support (e.g. HR help, policies/procedures/training)
• Marketing / Brick & Mortar Retail
  • Interactive installations with machine vision that can react to people
  • Smart kiosks/robots to provide customer help
  • Inventory robots
  • Concierge & delivery hospitality/travel robots such as Pepper and hotel robots
• Online retail
  • Recommendation engine (e.g. Amazon, Netflix)
  • Smart/custom configuration (e.g. automobile options, clothing)
  • Match customers with products (cars.com)
• New features for products
  • Object recognition to create custom behaviors
  • Voice interaction (e.g. Alexa, Siri)
  • Home automation/sensing (e.g. Phyn monitors water usage and leaks)